Several things can cause a leak in a B Strong band. While this doesn't happen often, it is possible.
It's important to note and diagnose whether the band:
- Requires cleaning or is a self-maintenance issue.
- Needs to be sent back to B Strong for repair/return under warranty.
- If you connect the pump to the band, the pressure will always drop because the volume of air in the pump and in the hose is at a lower pressure than the air in the band.
- The little black clip on the back of the valve is not closed tightly. Check the other bands for reference. If not, clamp it shut with a pair of pliers.
If you suspect a band is leaking, inflate a couple bands between 400-500mmHg and let it sit for a couple hours and then check the relative “hardness” of the bladders to see if one is noticeably softer than the others. Even a slow leak will show up easily like this. If that is the case, inflate the leaking band to 400-500 mmHg and dip the white nozzle in water. If air is leaking out of the tip, it is because some debris got stuck in there and this can be cleaned out by following the steps in this video.
If the leak is somewhere else, or the cleaning doesn’t work we are happy to send a replacement. We need the serial number on the band (starts with “B” and followed by 9 digits) and need to get the band shipped back to:
730 Concord Ave
IMPORTANT – include a note with return address, order number, and description of problem.
If it has indeed failed, email email@example.com we will repair/replace and turn it around ASAP.